Novawinch UK Warranty

Nowvow Mechanical & Electrical Corp.. Ltd (Novawinch brand owner) offers a limited warranty on the mechanical components to authorised distributors & dealers of the winch subject to the following:

  • Mechanical Components: Covered for three (3) years.

    • Electrical components:

    • Solenoids, wiring, remotes, wire connectors, and related parts: Covered for three (3) years.
    • Control box and associated parts: Covered for two (2) years.
    • Motor and associated parts: Covered for three (3) years.
    ‍Warranty Claims & Responsibilities
    • The owner is responsible for removing the winch and returning it to an authorised Novawinch distributor or dealer within the warranty period.
    • Freight or delivery charges from the authorised distributor or dealer must be paid by the owner unless otherwise specified by an authorised distributor or dealer.
    • Novawinch is not liable for any costs associated with the removal or installation of the winch, regardless of warranty status.
    • After an inspection by an authorised distributor or dealer, Novawinch will repair or replace any faulty components deemed defective under this warranty.
    Novawinch Warranty Exclusions:

    There are certain conditions that make the winch not eligible for warranty claims. The warranty is void if, but not limited to the following:

    • The winch is used in inappropriate applications.
    • The steel cable and synthetic winch rope are excluded unless otherwise specified by Novawinch at its discretion.
    • The winch is damaged due to corrosion or water ingress.
    • The winch is returned in pieces.
    • The winch has been modified or disassembled, resulting in failure.
    • Any winch component shows signs of normal wear and tear, or damage caused by accidents, abuse, misuse, collisions, overloading, modifications, misapplication, improper installation, or inadequate service and maintenance.
    • The winch was not purchased through the Novawinch Authorised Dealer Network.

    The warranty set forth above is the only warranty. Novawinch reserves the right to change the product design at any time without notice. Where this has happened, Novawinch shall have no obligation to upgrade or otherwise modify any previously manufactured products.

    If you have any questions regarding our warranty policy, please get in touch.